iPhone vs. Blackberry: Touchscreen no substitute for good user experience

iPhone vs. Blackberry Storm data from a href=

A new study of user satisfaction thirty days after purchase confirms what some have been saying all along (see previous post Storm vs. iPhone: Experience not Features).

Touchscreens no substitute for good user experience.

Despite several shortcomings, the iPhone user experience is great for a variety of consumer and smartphone uses. The iPhone UX isn’t a function of the touchscreen (or any other feature) but of overall design.

On the other hand, all but the Blackberry Storm are great purpose-made devices for reading and writing email. Highly recommended if that’s your primary use for a smart phone. RIM optimized the Blackberry UX

The Storm, on the other hand, just blows.

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