A new study of user satisfaction thirty days after purchase confirms what some have been saying all along (see previous post Storm vs. iPhone: Experience not Features).
Touchscreens no substitute for good user experience.
Despite several shortcomings, the iPhone user experience is great for a variety of consumer and smartphone uses. The iPhone UX isn’t a function of the touchscreen (or any other feature) but of overall design.
On the other hand, all but the Blackberry Storm are great purpose-made devices for reading and writing email. Highly recommended if that’s your primary use for a smart phone. RIM optimized the Blackberry UX